Accenture Hiring Blended Process for Freshers 2017 in Pune.
Qualification: Any Graduate
Experience: 0 – 3 yrs
No.of Vacancy : NA
Salary : NA
Details of Accenture Hiring Blended Process for Freshers 2017
Accenture Hiring Blended Process
Working Structure- 5 days working ( 2 Rotational week offs)
Should be flexible working in all the shifts. (Rotational shifts)
Minimum of six months experience as a Customer Service Representative OR in a Back Office Processing or working on voice process
Excellent communication skills
Experience in handling difficult customer chats/conversations.
Duties & Responsibilities
Will be Responsible to handle back office processes and Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customers
o Coordinate with immediate supervisor or other personnel as needed to resolve issues not of routine nature
o Gather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution
o Forward suspected fraudulent and questionable Service Request to appropriate personnel
o Build and maintain effective working relationships and support teamwork in meeting company goals
o Adhere to processes and guidelines in line with the defined governance standards
o Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicing
o Follow standard screens/scripts as appropriate
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functionsÃ¢â‚¬”underpinned by the world largest delivery network “Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
Accenture is a Strategy, Consulting, Digital , Technology & Operations company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
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