Aricent Hiring Associate Network Engineer for Freshers 2016 in Gurgaon.
Qualification: B.E/ B.tech, MCA, M.E/ M.Tech
Experience: 0 Years
No.of Vacancy : NA
Details of Aricent Hiring Associate Network Engineer for Freshers 2016
Aricent Hiring Associate Network Engineer
Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)
Achieve all the defined metrics & SLA
Effective engagement with customer (written & verbal) & ensure Customer Satisfaction
Proactive involvement of Technical Leads / Management in resolving critical issues
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires
Excellent communication Skill.
Prior troubleshooting experience
Willing to work in 24*7 Support (Including Night Shifts)
Prior experience of Voice based technical support
Excellent communication(written & verbal) skills
Mandatory Skills in any of below domain
Cisco Call Manager
Cisco Unified Unity Connection
Cisco Call Manager Express & Cisco Unity express
Cisco Unified Contact Centre Express
Cisco IP Phones and Unified Clients
Cisco Voice Gateways, Gatekeepers,
Cisco IM and Presence, Jabber, CUPS, XMPP , Federation.
Signalling Protocols MGCP, H323, Skinny, SIP
Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)
Aricent is the world’s #1 pure-play product engineering services and software firm. The company has 20-plus years experience co-creating ambitious products with the leading networking, telecom, software, semiconductor, Internet and industrial companies. The firm’s 10,000-plus engineers focus exclusively on software-powered innovation for the connected world.
Based in San Francisco, frog, the global leader in innovation and design, is part of Aricent. The company’s key investors are Kohlberg Kravis Roberts & Co. and Sequoia Capital.
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