Balmer Lawrie Recruits Team Leaders 2017 in Gurgaon.
Qualification : 12th Pass, Diploma
No of Vacancy : 02
Salary : NA
Location : Gurgaon
Last Date to Apply : 17th Jan 2017
Details of Balmer Lawrie Team Leaders 2017 Recruitment
Balmer Lawrie Recruits Team Leaders
Position Name Team Leaders
No. of vacancies 2 [Two]
Minimum qualification 12th Pass + Diploma in Travel & Tourism.
Preferred qualification Excellent Communication and Leadership skills.
Max Age 35 years
Minimum Experience (Years) 3 [Three] Years
The incumbents shall be responsible to :-
Ensure running and managing the BL Contact Center operations daily
Set targets for all other Contact Center Agents
Schedule and organize shift patterns and to ensure that customers are never left unattended to
Understand the products, services, procedures and guidelines and communicate the same to all
the team members.
Monitor calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all Contact Center Agents and participate in
recruitment of new contact center agents
Conduct regular review of all Contact Center Agents performance and organize training sessions
for under performers
Ensure that clients are kept happy and satisfied at all times by providing prompt response and
solutions to their challenges at all times
Ensure a safe and harmonious working environment for all other team members and delegate
duties to them
Submit regular reports to management
Dates To Remember
Last date for submission of applications is 17th January, 2017
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