Balmer Lawrie Recruits Team Leaders 2017

Balmer Lawrie Recruits Team Leaders 2017 in Gurgaon.

Qualification : 12th Pass,  Diploma
No of Vacancy : 02
Salary : NA
Location : Gurgaon
Last Date to Apply : 17th Jan 2017

Details of Balmer Lawrie Team Leaders 2017 Recruitment

Balmer Lawrie Recruits Team Leaders

Position Name Team Leaders
Location Gurugram
No. of vacancies 2 [Two]
Minimum qualification 12th Pass + Diploma in Travel & Tourism.
Preferred qualification Excellent Communication and Leadership skills.
Max Age 35 years
Minimum Experience (Years) 3 [Three] Years

JOB PROFILE

The incumbents shall be responsible to :-
 Ensure running and managing the BL Contact Center operations daily
 Set targets for all other Contact Center Agents
 Schedule and organize shift patterns and to ensure that customers are never left unattended to
 Understand the products, services, procedures and guidelines and communicate the same to all
the team members.
 Monitor calls to ensure that due procedures and quality standards are strictly adhered to
 Facilitate and organize training session for all Contact Center Agents and participate in
recruitment of new contact center agents
 Conduct regular review of all Contact Center Agents performance and organize training sessions
for under performers
 Ensure that clients are kept happy and satisfied at all times by providing prompt response and
solutions to their challenges at all times
 Ensure a safe and harmonious working environment for all other team members and delegate
duties to them
 Submit regular reports to management

 

Dates To Remember

Last date for submission of applications is 17th January, 2017

 

More Details

 

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