Citibank Hiring for Customer Service Freshers 2016 role

Citibank Hiring for Customer Service Freshers 2016 in Chennai.

Qualification: Any Bachelors Degree
Experience: 0  yrs
Location: Chennai
Salary: NA
No.of Vacancy : NA

Details of Citibank Hiring for Customer Service Freshers 2016

Citibank Hiring for Customer Service Freshers

JOB DESCRIPTION

About CitiPhone:

  • With CitiPhone, every telephone is like a Citibank Branch, enabling our customers to do business with us at their convenience
  • CitiPhone Banking is a landmark in customer services industry
  • It is a service provided to take care of your banking/cards and consumer finance needs through telephone
  • It is available 24 hrs., 7 days a week and 365 days a year
  • Role Outline/Job Summary
  • Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers

Business/Department Objectives:

  • Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided

 

Core Responsibilities:

Ensure customer service excellence by:

  • Displaying complete onus to the customers query/problems
  • Delivering service with requisite Courtesy and Accuracy
  • Nil Defects (100% adherence to product and process)
  • Ensuring Nil Customer complaints
  • Ensuring excellent SLS scores
  • Escalating/highlighting customer problem incidences
  • Adherence to service and sales compliance
  • Cross Selling/upselling on set products (assets and liabilities products)
  • Ensuring Process efficiency by achieving set targets of call quality

 

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COMPANY PROFILE 

Citibank India is an Indian private sector bank headquartered in Mumbai, Maharashtra. It is a subsidiary of Citigroup, a multinational financial services corporation headquartered in New York City, United States. The Indian Headquarters are at Bandra Kurla Complex, a hub for multinational corporations in Mumbai.

 

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