Citibank Hiring Customer Survey Officer for Freshers 2017 role

Citibank Hiring Customer Survey Officer for Freshers 2017 in Gurgaon.

Qualification: Bachelor’s Degree
Experience: 0 yrs
Location: Gurgaon
Salary: NA
No.of Vacancy : NA

Details of Citibank Hiring Customer Survey Officer for Freshers 2017

Citibank Hiring Customer Survey Officer

JOB DESCRIPTION

Conduct Customer Feedback survey via phone
On call role-requires call out to eligible customers to seek their feedbacks on their interaction with the bank across channels
Maximize customer reach-Meet Daily/Weekly/Monthly targets on attempt
Record customer feedback and score in a standardized recommended format
Initiate and work with team on process improvement/Training initiatives based on learning from customer surveys
Qualifications

Skills Required:

Strong communication skills-Verbal and written
Customer centricity and solution orientation
Sound product/process/system knowledge
High on ownership, integrity and result driven
Basics of MS office

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COMPANY PROFILE 

Citibank India is an Indian private sector bank headquartered in Mumbai, Maharashtra. It is a subsidiary of Citigroup, a multinational financial services corporation headquartered in New York City, United States. The Indian Headquarters are at Bandra Kurla Complex, a hub for multinational corporations in Mumbai.

 

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