Dell Hiring Client Tech Supt Associate for Freshers 2016 role

Dell Hiring Client Tech Supt Associate for Freshers 2016 in Bangalore.

Qualification: Any Graduate
Experience: 0 – 4 yrs
Location: Bangalore
Salary : NA
No Of Vacancy : NA

Details of Dell Hiring Client Tech Supt Associate for Freshers 2016

Dell Hiring Client Tech Supt Associate

JOB DESCRIPTION

Responsible for selling warranty solutions and providing telephonic /email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance and usage of assigned products.

Applies diagnostic techniques to identify problems .
Investigate causes and recommend solutions to correct failures.
Provides basic remote deployment, Maintenance and consulting services.
Respond to customers technical problems/issues related to hardware, software and networking via email/chat/phone.

Uses troubleshooting techniques and tools to identify products that are defective and follows guide lines in issuing services /calls/contacts.
Remains knowledgeable of Dell’s product line ,current industry products and technologies.
Monitors and tracks issues to ensure accurate resolution .
Mandatory: Under Graduates and Post Graduates should have One year of International Voice process Experience or Two years of other experience.

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COMPANY PROFILE 

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

DELL is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers and related products and services. Eponymously named after its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. Dell sells personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its build-to-order or configure to order approach to manufacturing delivering individual PCs configured to customer specifications.

 

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