Dell Pvt Ltd WalkIn Technical Support for Freshers 2016 role

Dell Pvt Ltd WalkIn Technical Support for Freshers 2016 in Hyderabad.

Qualification: Any Graduate
Experience: 0 – 4 yrs
Location: Hyderabad
Salary : Rs. 3,00,000 – 4,50,000 P.A
Walkin Date : 7th Nov – 11th Nov 2016

Details of Dell Pvt Ltd WalkIn Technical Support for Freshers 2016

Dell Pvt Ltd WalkIn Technical Support

JOB DESCRIPTION

Responsible for providing telephone diagnostic technical support of desktops, portables, peripherals

Role Responsibilities

Responsible for providing telephone support for customers on operation or maintenance of Dell products.

Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.

Performs work in accordance to standardized policies and procedures.

Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Ensure proper escalation procedures are followed.

Responsible for customer satisfaction through effective handling of customer problems.

Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Keyskills
service technical support desktop peripherals social media handling warranty email dell soft skills
Desired Candidate Profile
Requirements

Graduate or Undergrad with 1 year of International Call Center Voice experience

Should be willing to work in shifts in a 24 x7 work environment

Excellent telephone soft skills & thorough telephone functional skills

Ability to handle stressful situations.

Ability to deal professionally with irate customers.

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COMPANY PROFILE 

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

DELL is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers and related products and services. Eponymously named after its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. Dell sells personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its build-to-order or configure to order approach to manufacturing delivering individual PCs configured to customer specifications.

walkin Details

Walk – In Date 7th November – 11th November 2016
Venue Plot No. 42, Hi-tech City, Near Cyber Tower, Madhapur, Hyderabad, Telangana 500081

 

Click here to apply

 

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