Dell WalkIn Customer Care for Freshers 2016 role

Dell WalkIn Customer Care for Freshers 2016 in Hyderabad.

Qualification: Any Graduate
Experience: 0 – 5 yrs
Location: Hyderabad
Salary : Rs. 2,50,000 – 4,00,000 P.A
Walkin Date : 15th Nov – 30th Nov 2016

Details of Dell WalkIn Customer Care for Freshers 2016

Dell WalkIn Customer Care for Freshers

JOB DESCRIPTION

Roles & Responsibilities:

Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.
Identifies, researches and provides input on unique or recurring customer problems.
Remains knowledgeable of Dells product line, current industry products and technologies.
Focuses on delivering a positive customer experience according to Dell standards.
Identify customer needs / requirements and recommend solutions
Reviews and distributes pertinent cross-functional information.
Escalates more complex customer technical issues to senior level support.
Fields inbound contacts (voice/email, etc.) for both internal and external customers.
Responsible for pre-sales and/or post-sales service to customers.

Candidate Requirements:

Should be open to work in rotational / night shifts in a 24 by 7 environment.
Should have an excellent communication skills.

Educational Qualifications:

Any Graduate or Post Graduate can apply
Any Undergraduate (10+2) with at least 12 months international calling experience or 24 months of domestic experience can apply.

Interview Timings: 11:00 am to 2:00 pm

How to Apply :
Interested candidates can walk In with an updated copy of resume, 1 photograph and any photo id proof at below mentioned address:

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COMPANY PROFILE 

Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.

DELL is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs, and supports computers and related products and services. Eponymously named after its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide. Dell sells personal computers (PCs), servers, data storage devices, network switches, software, computer peripherals, HDTVs, cameras, printers, MP3 players, and electronics built by other manufacturers. The company is well known for its innovations in supply chain management and electronic commerce, particularly its direct-sales model and its build-to-order or configure to order approach to manufacturing delivering individual PCs configured to customer specifications.

walkin Details

Walk – In Date  16-30/11/2016
Venue Dell International Services, Behind Cyber Gateways, Opp Deloitte Drive, Hitech City, Hyderabad

 

Click here to apply

 

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