Ericsson Hiring Analyst Problem Management for Freshers 2016 in Noida.
Qualification : Degree in Engineering
Experience : 1 – 3 years
Location : Noida
Salary : NA
No of Vacancy : NA
Details of Ericsson Hiring Analyst Problem Management for Freshers 2016
Ericsson Hiring Analyst Problem Management
Identify Problem Investigation, assignment issues, Acting as an initial escalation point for day-to-day Problem Management issues
Analyzing Incidents (especially Critical Incidents) and closed Problems to identify and act upon trends Tracking open Problems and identifying any Problem that requires increased focus to meet agreed target levels
Providing and validating Problem resolution adhoc status reports as requested
Handling day-to-day Problem issues and escalating to Resolver Groups when required to ensure targets are met
Implement a mechanism to record Known Errors within the account and the associated workarounds
Facilitate between Resolver groups, customers, and 3rd parties as required
Engage with support groups to arrange for and schedule resources / actions. Co-ordinate the investigation, so that proposals can be made with the options available
MINIMUM QUALIFICATION AND EXPERIENCE REQUIREMENTS
• Degree in Engineering(ECE/CSE/IT)/ any Graduate.
• 1-3 years of experience in Telecom/ICT
• Certifications – ITILV3 Foundation
Strong written/ verbal communications skillset.
Strong interpersonal and teamwork skills.
Able to work independently with minimal supervision.
Ericsson is a world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today, more than 40 percent of the world’s mobile traffic goes through Ericsson networks in over 180 countries, and we support customers’ networks servicing more than 2.5 billion subscribers. Using innovation to empower people, business and community, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions to help shape a more sustainable world.
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