Genpact Hiring for Service Desk Analyst Freshers 2016 role

Genpact Hiring for Service Desk Analyst Freshers 2016 in Noida.

Qualification: Any Graduate
Experience: 0 – 4 years
Location: Noida
Salary : INR 1,75,000 – 3,00,000 P.A
Walkin Date : 16th Dec, 2016

Details of Genpact Hiring for Service Desk Analyst Freshers 2016

Genpact Hiring for Service Desk Analyst

JOB DESCRIPTION

Process Description:

Should have good Communication Skills with good Technical Knowledge in MS Office 2003, 2007, 2010, IE6, IE8.

Basic Networking Concepts, Operating Systems like Windows XP, Windows 7, VPN, troubleshoot incidents on mobile devices like Blackberry, Windows Live meeting, Core load issues.

Basic BSOD Knowledge startup issues and other End user related queries.

Should have good problem solving capability to resolve incidents and ensure no resolvable incidents are dispatched.

Good Computer acumen.
Answer Call and emails handle tickets related to IE, MS OFFICE, OS, Network related issues, Printers , Mobile Devices & Account Administration.

Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.

Document & add new issues/solutions to Knowledge Management Repository.

Utilize professional techniques to retain & delight customers.

Provide quality service & resolve concerns efficiently & professionally.

Education Qualification :

B.Tech, BCA, B.SC Freshers can apply.

Any Non -tech Graduate Candidate with Prior Experience in L1 Support or Technical support will be preferred.

Work Location : Noida / Gurgaon

Shift Timings: U.S shifts (5:30 pm to 8 am )

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COMPANY PROFILE 

Genpact (NYSE: G) designs, transforms, and runs intelligent business operations including those that are complex and specific to a set of chosen industries. Our hundreds of long-term clients include more than one-fourth of the Fortune Global 500. Founded as a division of GE in 1997 and then spun off in 2005, Genpact earned 2014 revenues of $2.28 billion and has more than 67,000 employees in 25 countries, with key management and a corporate office based in New York City.

 

Walkin Details

Venue : Genpact Office, Plot no 22 – A , Sector 18 , Udyog vihar, Gurgaon, NH-8.

Nearest Metro station : Iffco chowk.

Date: 13 Dec – 16 Dec, 2016

Time: 11 am – 3 pm

 

Click here to apply

 

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