Mphasis Hiring Trainee Customer Support Officer for Freshers 2016 role

Mphasis Hiring Trainee Customer Support Officer for Freshers 2016 in Pune.

Qualification: Any Degree
Experience:  0 yrs
Location: Pune
No.of Vacancy : 01
Salary : NA

Details of Mphasis Hiring Trainee Customer Support Officer for Freshers 2016

Mphasis Hiring Trainee Customer Support

JOB DESCRIPTION

• Answering calls and interpreting information to set up a claims script for Auto Insurance process for Auto Insurance process
• Establishing a communication framework, method and frequency to ensure that customers expectations are managed
• Ensuring a high level of quality as defined in the Critical Success Criteria
• Performing accurate investigation of the claims process by engaging both internal and external parties.
• Processing and handling claims.
• Sending emails to the vendors.
Skills

• Must possess good product knowledge to identify opportunities to increase product density.
• Should have excellent communication skills ( both written and verba)
• Shift timings: UK shifts

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COMPANY PROFILE 

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays. The perfect blend of technical excellence, business performance monitoring, business intelligence and customer experience management is what makes us endearing to our clients.

 

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