Snapdeal.Com WalkIn for Customer Service Freshers 2016 role

Snapdeal.Com WalkIn for Customer Service Freshers 2016 in Gurgaon.

Qualification: Any Graduate
Experience: 0 – 4 yrs
Location: Gurgaon
Salary: Rs. 2,00,000 – 3,25,000 P.A
No Of Vacancy : 20

Details of Snapdeal.Com WalkIn for Customer Service Freshers 2016

Snapdeal.Com WalkIn for Customer Service

JOB DESCRIPTION

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Process orders, forms and applications.
Follow up to ensure that appropriate actions were taken on customers‘ requests
Refer unresolved customer grievances or special requests to designated departments for further investigation.

Educational Qualification :->
Any Graduate

Experience & Requirements :->
0 Months to 4 years.

Should possess good oral and written communication skills

Required Documents need to be carried at the time of interview :
1. Last 3 months’ salary slips
2. Current appointment
3. Appraisal letter, if any
4. A copy of Pan Card
5. A passport size photograph

Essentials : ->
1. Advanced Knowledge of functional processes (CX – Inbound/ Outbound/ Escalations/ CFG, Customer/ Order Life Cycle, Ops/ pertaining to own work area)
2. In depth Knowledge of CEX process/ case workflows/ panels and backend routings
3. Working knowledge on CRM tool
4. Intermediate Knowledge of Microsoft Office Tools (Excel, Powerpoint, Word etc.)
5. Basic Understanding of existing and upcoming brand promotions/ product offers/ additional customer benefits
6. Effective Communication, Influencing and negotiation skills
7. Some of the highly important skillsets are: Lateral Thinking, Change management, Cross functional collaboration, self driven, process & quality driven.

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COMPANY PROFILE 

Snapdeal.com is an online marketplace, featuring a wide assortment of products across categories like Mobiles, Electronics, Fashion accessories, Apparel, Sports, Books; and services like Restaurants, Spas & Entertainment amongst others.

With over 18 million members, Snapdeal.com is the shopping destination for millions of internet users across the country.

Snapdeal features the Best Deals on products and services at unbeatable prices. We are a one-stop-shop website for the best stuff to do, see, eat, feel and buy in your city. Our company philosophy is very simple; we treat our customers the way we like to be treated. Snapdeal lets you buy products and services online from across the country. What more than shopping and gifting to your friends from Snapdeal.com? There it is, go bonkers!

Walkin Details

Walk – In Date 4th November – 5th November 2016
Venue 362-363, ASF Centre, Ground Floor, Centre A, Udyog Vihar, Phase-IV, Gurgaon

 

Click here to apply

 

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