Sutherland Global Services Hiring Voice Process for Freshers 2016 role

Sutherland Global Services Hiring Voice Process for Freshers 2016 in Chennai.

Qualification: Any Graduate
Experience: 0 – 5 yrs
Location: Chennai
Salary : Rs. 1,25,000 – 4,00,000 P.A
No. of vacancies : 25

Details of Sutherland Global Services Hiring Voice Process for Freshers 2016

Sutherland Global Services Hiring Voice Process

JOB DESCRIPTION

Description- Customer Support ( Sales & Retention )
Respond to Customer inquiries and problem escalations
Provide excellent customer service to our customers
Retain the customers with the customer service offered
Edify the customers on the various plans available and the support that can be provided.
Cross selling and Upselling products based on customers varied needs

Description – Technical Support
Handle the inbound calls pertaining the technical issues
Remotely resolving the issues
Should have good knowledge in Windows and basic knowledge in Networks
Build sustainable relationship with the clients and solve their issues with minimum TAT
Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team
Exposure to any monitoring/ticketing tool

Requirement :

*Looking for both UG/PG .(in any discipline).
*Fresher are welcomed.
*Candidates with excellent communication skills.
*Experienced candidates in Customer support / Technical Support also apply.

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COMPANY PROFILE 

Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Management services. Having started operations in 1986 in Rochester, New York, Sutherland now employs over 30,000 professionals offering “RightSourcedTM” seamlessly blended services from its 31 delivery centers in India, the United States, Philippines, Eastern Europe, Canada and Mexico. By integrating highly trained people with state-of-the-art technology and proven business methodologies, Sutherland collaborates with leading F500 clients to help them excel in their industry and maximize their customer lifetime value. People are our assets and we invest in training you to be ready for the job and also provide with multiple career options within Sutherland to cater to your growth and aspirations

 

Click here to apply

 

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