Tata Business Support Services TBSS WalkIn for Customer Care Executives Freshers 2016 in Chennai.
Qualification: Any Graduate
Experience: 0 – 3 Years
No.of Vacancy : 30
Walkin Date : 25th Nov 2016
Details of Tata Business Support Services TBSS WalkIn for Customer Care Executives Freshers 2016
TBSS WalkIn for Customer Care Executives
Nature of Job:
Customer Care Executives will provide online chat/mail support to US customers.
Handling queries/complaints of customers through mail/chat.
Ensure First Contact Resolution (FCR) while handling a customers issue
Technical Skills Ability to use company network and environments
Ability to navigate web applications using internet explorer
Basic level competence with Microsoft excel
Soft Skills Excellent written & verbal communication skills
Ability to compose grammatically correct, concise & accurate statements
Good understanding of etiquette for written communications
Strong customer focus (Ability to emphatize & prioritize customer needs)
Ability to handle irate customers
Good Probing Skills 80% proficiency on a scale of 1-100
Decision Making Skills 80% proficiency on a scale of 1-100
Ability to multi-task managing multiple conversations simultaneously
Flexible to work in night shift
Tata Business Support Services (TBSS) was set up in 2004 to address the huge internal customer service needs of the Tata Group companies. It endeavours to be a long term partner in addressing all aspects of the outsourcing requirement of its clients.
We cater to multiple industry verticals and provide multi channel service delivery
including voice support in 10 different languages out of our world-class centers at
Pune, Hyderabad and Mohali in India & USA centres at Florida and Ohio.
Interested candidates can walk in to the below address.
Time: 11 AM to 3 PM
Interview Date: 22th Nov’16 to 25th Nov’16
Contact person name is Swaminathan
TATA Business Support Services,
RR Towers Phase 3, 5th Floor,
Guindy Industrial Estate,
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