Tata Communications Hiring for Customer Service Executive – Service Assurance Freshers 2016 role

Tata Communications Hiring for Customer Service Executive – Service Assurance Freshers 2016 in Pune.

Qualification: B.E/ B.Tech
Experience: 0 – 3 years
Location: Pune
Salary: NA
No of Vacancy: 1

Details of Tata Communications Hiring for Customer Service Executive – Service Assurance Freshers 2016

Tata Communications Hiring for Customer Service Executive

JOB DESCRIPTION

I) Position Summary

Key Objective / Purpose of the Job:

The incumbent would be responsible for Handling International wholesale /Retails Voice carrier /customer’s complaints at Level 2 NOC. Candidate required for International Voice Noc with solid knowledge about International Voice transit services business support team.

Major Activities:

Voice complaint troubleshooting & resolution with help of various telecom tools
Network Monitoring and analysis
Proactive network alarm analysis and reporting
Co-ordination with various internal stake holders and as well external international customers for problem resolution
Escalation/incident handling and management from service assurance perspective till the closure of incident
Initiate and participate in various CSAT activities

II) Person Specification:

b) Requisite Skills:

Technical

Knowledge of TDM /Voip technologies
Switching , Transmission , IP knowledge
Hands on switch experience preferably Sonus
Protocol : SS7 , SIP
Complaint Management , 24*7 NOC operations

ehavioral

Responsible to Manage the shift for International Voice NOC . Good analytical skills and required excellent communications skills.

Experience
• 0- 3 years of experience

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COMPANY PROFILE 

Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries across 400 PoPs, and nearly 1 million square feet of data center and collocation space worldwide. Tata Communications’ depth and breadth of reach in emerging markets includes leadership in Indian enterprise data services, leadership in global international voice, and strategic investments in operators in South Africa (Neotel), Sri Lanka (Tata Communications Lanka Limited) and Nepal (United Telecom Limited). Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange. (NYSE: TCL)

 

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