Vodafone Hiring for Freshers Junior Executive 2016 role

Vodafone Hiring for Freshers Junior Executive 2016 in Ahmedabad.

Qualification: BE/ B.Tech, Any Degree
Experience: 0 – 0 yrs
Location: Ahmedabad
Salary: NA
No Of Vacancy : NA

Details of Vodafone Hiring for Freshers Junior Executive 2016

Vodafone Hiring for Freshers Junior Executive

JOB DESCRIPTION

Primary Skills: • Use knowledge of CRM & other reporting tools to publish Daily / Weekly / Monthly MIS reports on time with accurate data. (Internal and External).
Secondary Skills: Coordinate with Operations and other support groups for feedback and improvements
Role Purpose:
The incumbent is expected to publish daily/weekly/monthly reports in a pre-defined format and frequency. The distribution list of the reports is as per process requirements and is communicated to the executive by the reporting manager. The executive should

•Use knowledge of CRM & other reporting tools to publish Daily / Weekly / Monthly MIS reports on time with accurate data. (Internal and External). Also to highlight any change in key parameters.
•Publish CRM & C-Sat Reporting & Audit – Daily / Weekly / Monthly
•Provide adhoc reports as and when required to relevant stakeholders.
•Keep the report data bank ready for any adhoc request.
•Coordinate with Operations and other support groups for feedback and improvements
Typical Outputs:
• Accurate and timely reports to be published.
•To keep the report data bank ready for any requests received from time to time.
•CRM & C-Sat Reporting & Audit – Daily / Weekly / Monthly
•Coordinating with Operations and other support groups
Interfaces:
•Continuous engagement with internal customers – Call Centre Operations team – to identify analysis requirements, identify process gaps and provide regular reports to improve the performance.
•Client interaction to understand and review requirement
Profile:

Desired:

Graduate with 1 years of relevant work experience
MS-Office Knowledge
Through knowledge of CRM
Ability to communicate at multiple levels with both customers and colleagues

Educational Qualification:
Graduate
Good Communication Skills
Ability to work in team
Process Improvement
Decision making skills
Behavioral/Personality:
Vodafone Way:

 

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COMPANY PROFILE 

Vodafone India Service Private Limited (VISPL) is a Shared Services Centre, fully owned, operated, and controlled by Vodafone Group PLC largest and one of the most geographically diverse telecommunication companies. We provide a complete suite of Technology, Finance, and BPO sourcing solutions with a relentless focus on providing the best-in-class services to Vodafone Operating Companies, spread across the world, out of our Shared Services Centers located in Pune and Ahmadabad. Vodafone India Services Pvt Ltd provides range of services comprising of Remote Infrastructure Management, Application Development maintenance & Operations, Network Services, IT Security & Management Services. We have built best of the breed facilities and technology infrastructure where more than 5200 VISPL employees and business associates are working to meet Vodafone objectives and efficiently serve our clients and the end customers.

 

 

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