Vodafone Hiring for Junior Service Consultant Freshers 2016 role

Vodafone Hiring for Junior Service Consultant Freshers 2016 in Bangalore.

Qualification: Diploma / BE
Experience: 0 – 0 yrs
Location: Bangalore
Salary: NA
No Of Vacancy : NA

Details of Vodafone Hiring for Junior Service Consultant Freshers 2016

Vodafone Hiring for Junior Service Consultant

JOB DESCRIPTION

Handling Demon Broadband Customers Technical queries over the phone, emails & live chats.
Handling and troubleshooting Technical issue like Connection, Routing, Slow Speed, Packet Loss, Latency, Router configurations, Emails and Email Client Configuration, Domain & DNS(A, MX record changes) and Web – Hosting services (web functional scripts) .
• To ensure contribute to achieve all service level agreements, such as achieve over 90% C-Sat and deliver >90% FTR on calls, emails & live chats.
Update customer details and ensure appropriate follow ups done on cases require follow up and log fault to network team when required.
Technical knowledge on Computers and Networking and troubleshooting skills (Nat and Non-Nat, IP address submitting and protocols).
Willing to work in shifts including night shifts.
Ability and eagerness to learn different skills and knowledge within Demon Broadband team.

Key Accountabilities:-

Front Office – Be first point of contact for all Demon Residential Customers.
KPI’s include the following

1. PCA 20 – > 90%

2. Call Abandoned % <3%

3. Email response <14 hours

4. Customer satisfaction – % achieve : >90%

5. FTR: >90%

6. Live Chats ASA: <1 min

7. Live Chat answered % >99%

This role is critical for resolution of customer reported issues/queries on Demon Broadband, Domain, Web-hosting products and to ensure the cases are logged and customers are updated periodically
Should have good customer handling skills.
Be a team player
Good communication skills

Behavioral/ Personality Specifications required:-

Should have good customer handling skills.
Be a team player
Good communication skills

Desired Profile:-

Essential:-

Good Technical & Communication skills
Familiarity with operating Windows and Macintosh.
Basic Knowledge of DSL (Digital Subscriber Line) ADSL and ADSL2+ (Asymmetric digital subscriber line) technologies.
Basic Knowledge of the internet & ISP.

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COMPANY PROFILE 

Vodafone India Service Private Limited (VISPL) is a Shared Services Centre, fully owned, operated, and controlled by Vodafone Group PLC largest and one of the most geographically diverse telecommunication companies. We provide a complete suite of Technology, Finance, and BPO sourcing solutions with a relentless focus on providing the best-in-class services to Vodafone Operating Companies, spread across the world, out of our Shared Services Centers located in Pune and Ahmadabad. Vodafone India Services Pvt Ltd provides range of services comprising of Remote Infrastructure Management, Application Development maintenance & Operations, Network Services, IT Security & Management Services. We have built best of the breed facilities and technology infrastructure where more than 5200 VISPL employees and business associates are working to meet Vodafone objectives and efficiently serve our clients and the end customers.

Location : Vodafone Shared Services India
Vodafone Global Services Pvt. Ltd., 10th Floor, A & B Wing, Maple Tree, Global Technology Park Koramangala Intermediate Ring Road
Bangalore 560103

 

 

Click here to apply

 

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