Yes Bank Hiring for Freshers Account Opening & Maintenance 2016 role

Yes Bank Hiring for Freshers Account Opening & Maintenance 2016 in Mumbai.

Qualification: Any Graduate
Experience: 0 yrs
Location: Mumbai
Salary: NA
No Of Vacancy : 01

Details of Yes Bank Hiring for Freshers Account Opening & Maintenance 2016

Yes Bank Hiring for Freshers Account Opening

JOB DESCRIPTION
Job Description: Account Opening & Maintenance:
a) Monitor the processes for account opening, account maintenance &
account closure related formalities as per YBL process.
b) Handle customers’ enquiries and instructions, whilst ensuring that the
Bank’s delivery standards are met in achieving total customer satisfaction.
e.g. timely checking of account opening documentation, opening of
accounts etc.
c) Ensure adherence to process & documentation standards (e.g.,
forms/checklists, welcome calling, approvals, etc.)
d) Ensure pro-active & sustained liaison with NOC, Product, Sales RM, etc.
where required.
e) Maintain strict vigilance on the quality of forms and documentation
provided.
f) Ensure timely follow up with Sales RMs of all BUs for resolution of any
outstanding deferrals.
2. Transactions Related:
a) Ensure all the counters are opened and staff is ready to service client’s
atleast 15 minutes before the customer timings.
b) Ensure proper scrutiny of all transactional documents submitted by the
customer vis-à-vis branch checklist to ensure all that all necessary
documents are submitted by the customer.
c) Support the Business Managers/Business Heads/Financial control team in
preparation of any audit related deliverables i.e. internal /external
concerning a transaction executed for a corporate client.
d) Address all transaction related enquiries i.e. pre, during & post transaction
processing & escalations.
e) Ensure strong monitoring of all transactions in the branch & maintain
accurate / strong MIS for the branch. The same may be needed by the bank
for overall management of branch processes & business planning.
f) Ensure frequent monitoring of all over-aged cases (deferrals, pending
items, etc.) & appropriate escalation of the same in a timely & balanced
manner to the senior management.
g) Ensure that knowledge, skills & capabilities are built across entire team of
BSPs, so as to have internal back ups to ensure that work is not hampered
in by absenteeism or resignations.
Strictly Confidential Page 2 of 3 Yes Bank Ltd.
3. Service & Quality:
a) Ensure that all people, process, data & systems in the branch are well
attuned to deliver consistent & superior levels of service to all customers.
b) Ensure that adequate records & data pertaining to customer queries and
complaints is maintained & analysed for achieving greater process
efficiency.
c) Ensure daily / weekly monitoring & analyses of various data points &
reports that have bearing on Customer Service & process adherence.
d) Play a pro-active role in new products, processes or systems roll out
impacting the clients.
e) Coordinate with relationship managers and meet / interact with key
clients on a periodic basis to stock take on service levels and customer
satisfaction. Also collate their feedback & suggestions.
f) Ensuring collection of CSS forms on periodic basis and sent to NOC.
g) Responsible for monthly “Branch Service Committee” meetings are held on
07th of each month.
h) Implementation of 5S, ISO 9001:2000, Six Sigma standards & meet/exceed
set quality parameters conforming to the standards.
4. Audit & Compliance:
a) Effectively Support & Handle Branch Audits by Internal, External,
Concurrent, Statutory & RBI auditors.
b) Responsible for implementation of process, policies as per guidelines &
audit rating of the branch.
c) Ensure comprehensive compliance with all internal, regulatory and
statutory requirements as relevant for various product and services from a
branch perspective;
d) Attend to any audit findings and resolve them immediately;
e) Ensuring DCFC checklist is checked thoroughly and signed off on daily
basis.
f) Personally implement & conduct self-audits in the branch (e.g., weekly
sweep audit, etc.) and any anomalies are brought to the notice of senior
management along with mitigating steps initiated.
g) Responsible for sensitizing each BSD team member on adherence of
process & policies.
5. Others:
a) Maintain highest levels of discipline (punctuality, attendance, grooming
standards etc) in the office;
b) Define goals & performance parameters for the team & guide/coach them
in achieving the same. Ensure that the team understands the goals of the
bank, the branch and also of other colleagues in the branch.
c) Provide constructive feedback; identify training & development needs of
the team & conduct training at frequent intervals to meet the training
requirements.
d) Lead, motivate, coach & develop staff. Conduct cross functional trainings
Strictly Confidential Page 3 of 3 Yes Bank Ltd.
within & across teams there by creating effective back up with in the team;
e) Ensure timely escalation of issues that is impacting business and possible
solutions to address the concerns to the BSDL.
f) Manage Local Vendors /agency relationships to ensure smooth execution
of transaction.
g) Responsible for Branch upkeep & maintenance and control over the cost.
h) Support for conducting monthly CSR events at the branch.
i) Must be thorough with banking processes, regulations & guidelines across
retail products.
j) Play an active role in new products, processes, systems roll out. Comply
with bank policies and procedures to ensure safety and security of bank’s
and customer’s assets
Key Skills: Good communication skills

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COMPANY PROFILE 

YES BANK has been recognized amongst the Top and Fastest Growing Banks in various Indian Banking League Tables by prestigious media houses and Global Advisory Firms, and has received several national and international honours for our various Businesses including Corporate Investment Banking, Treasury, Transaction Banking, and Sustainable practices through Responsible Banking. YES BANK is steadily evolving as the Professionals Bank of India with the long term mission of – Building the Finest Quality Bank of the World in India by 2020.

 

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